we are very happy that you want us to take care of the sweetiest and the best of your life. Be sure: we will protect it as if it is our own child and do everything we can to guarantee supreme safety. We would like to introduce you a part of our safety concept, if you have any questions feel free to contact us.
Every counselor, chef, teamer who enters our camps has to be registrated, needs a background check as well as references. That's why parents are only allowed on the day of arrival and departure and not during the camp week. We want to make sure that we know and checked every adult who is with us at camp.
Each supervisor must complete an almost two-week training course with us, which from early in the morning until late in the evening includes so many lessons that the number of hours even corresponds to the basic study in educational sciences. Here we focus on the areas of safety, accident prevention, child psychology and needs as well as the various safety aspects in the field of experiential education.
If something should happen, it is not only important to provide first aid for the affected person, but also to care for the other children and adolescents. We have a specially trained team for crisis intervention, which then provides immediate care and can thus prevent possible traumatisation due to the experience.
All our camps are also supervised at night by the counselors/teamers. On the one hand we want to prevent visitors from coming to the site - which has not happened until today - and on the other hand we want to be there for the children when they wake up at night and get homesick or have to go to the toilet. The nightwatch patrols the area and is otherwise reachable at a central place for the children. Some of our locations - e.g. the headquarters in Walsrode - are also video-monitored and fenced in.
No safety without sufficient staff! We are the leaders in Germany with our great caregiver key. There are no camps that have a key worse than 1:6-1:8, which means that one caregiver is responsible for a maximum of 6-8 children. In the junior camps we also use our CIT (Counselor in Training), so that we often reach a key of only 1:4. We know that this key can seem exaggerated, but we want to guarantee the highest possible safety and we firmly believe that this is exactly what our high level of caregiver commitment leads to.
Cooperation with the independent representative for questions of sexual child abuse via our umbrella organisation Reisenetz e.V.: Camp Adventure was one of the first tour operators for children and young people to develop a protection concept that prevents sexual abuse among children and young people. Today, this concept is considered important by many other tour operators, also due to our personal commitment in various associations and professional circles. Of course, the background check and the "6-eyes principle", which states that a child must never be alone with a caregiver, is also an essential part of our protection concept. The most important thing, however, is to create an "open system" in which everyone knows that sexual abuse should not be a taboo subject, but that simple instruments such as a grievance box and feedback system can immediately address grievances and that they do not have to be denied.
As a member of the quality committee of the professional association for children and youth travel "Reisenetz", our managing director Jan Vieth is responsible for further developing and checking the quality guidelines of the entire industry. As Germany's ambassador to the ICF, he is also kept up to date on improvements in camp and training quality worldwide and adapts these as quickly as possible to our own camps.
Of course, all parents receive a number from us, which allows them to reach us 24 hours a day in an emergency. If an emergency occurs at your home, you can inform us immediately and we can decide together how, when and whether to inform your child.
Every caregiver has a valid first aid certificate and can help if necessary.
We hope to have helped you with this overview. For further information you can call us at +49 (0) 40 4100 949 00.