Camp Adventure
Frequently Asked Questions

General Information

What are FAQs?

FAQ are the initials for “Frequently Asked Questions”.

The FAQs have been compiled by us over a long period of time and are intended to help give a general overview of our camps and clarify questions that arise before booking a camp.

General booking process

Once the booking has been confirmed by us, you will receive an e-mail requesting a deposit. As soon as we have received this, you will receive an e-mail with a link to a questionnaire to be completed.
Attention! Please fill it out conscientiously and to the end. It is important that we receive all basic information (e.g. about diseases, allergies) from your child.
Once you have booked a camp, please have a look at the information package, which will reach you by e-mail with the first payment confirmation. This contains information that applies to the camp you have booked.

Step 1: Registration (online or by phone)
Step 2: Receipt of registration confirmation, total invoice and deposit request (e-mail)
Step 3: Deposit of € 50 (due within 7 days after booking)
Step 4: Receiving the online questionnaire and the consent form (via email)
Step 5: Receive the Transfer Questionnaire (about 6 weeks before camp start)
Step 6: Final payment (due 4 weeks before the start of the camp at the latest)
Step 7: Receive an email with the latest important travel information, a packing list, addresses and important emergency phone numbers.

Note: Several weeks may elapse before the booking is completed.

Terms & Conditions

Our Terms & Conditions can be found here.

Camps

Where do kids and camp counselors come from?

Camp Adventure attaches great importance to internationality. The participants and supervisors in our camps come from many different countries. Last year, for example, we had participants from over 60 different countries and supervisors from 25 different nations. Of course we don't know where they will come from this year. So we are at least as excited as you are.
Every year, our team is made up of an international mixture. Through our office in Hamburg and our branch office in Canada, we reach motivated and committed advisors from all over the world. Canadian and Australian teamers can therefore be found as well as German or Spanish teamers. Due to the different experiences and cultural backgrounds an indescribably fantastic, international atmosphere is created.

Which languages are spoken in camp?

The main language in all our camps is English. In addition, there is the language of the country in which the camp takes place. As we have our headquarters in Germany, German teamers are always present in all camps. All announcements and explanations are therefore always in German and English. Of course, all our teamers with their different nationalities are also available for individual translations.

Are there problems if children have low language skills?

No, because there are usually more and more participants and team members who speak the same language. We know from experience that children are excellent at communicating with hands and feet. They often need a few days to get warm, but are then very open to other children as well.

Are girls and boys separated?

Girls and boys are accommodated separately in the dormitories/tents. The program is completely mixed.

How big are the camps? How high is the caregiver key?

Capacities range from around 30 participants in smaller language camps to a maximum of 350 children. However, the maximum capacity is not reached every week. However, a minimum number of participants must be guaranteed in order to run the camp.
It is important to us that all children are always grouped in small groups of 5-8, with a supervisor as contact person. This way homesickness does not get a chance and despite the size of the camp in their group family, they experience a strong cohesion on which they can count!

Should 12-year-olds rather go to Junior Camp or Senior Camp?

This question is not easy to answer and depends on the individual stage of development of your child. Therefore, as parents, we leave you the opportunity to decide for yourself. In the Junior Camp they belong to the older ones and can explore a lot in a playful way. In the Senior Camp they are the younger ones, who have role models through the older ones, whom they can emulate.

Camp Routine

How is the choice of activities/courses in the camps made?
If your child would like to participate in a paid profile (e.g. horse riding, language course, GEOlino), this must be booked in advance when registering. In principle, no extra profiles have to be booked. A program with a variety of activities is of course available to the participants in all camps. The various activities can be chosen by the participants on site in the respective camps. We present the offers to the participants, so that everyone gets an insight into the different courses. The children can then register in the lists of the respective courses.
What is a Hike?
The Hike is a 1-3 day walking tour, in which all participants of the Adventure Camp who stay 2 weeks in the camp take part. On this hike the participants will not spend the night in a tent, but either in the open air or under a self-made shelter e.g. from tarpaulins. They will of course be accompanied by their teamers. The hike is a very special experience and a highlight for all participants. For this hike the participants need sturdy shoes and a big backpack.
Can I wash my clothes during the camp?
In principle, participants should bring sufficient clothing and change of clothes for the entire camp period.
Only in the camps in Walsrode and Neuburg a laundry service will be offered after one week, which means that a laundry bag (approx. 3 kg) will be washed in the laundry centre of the next village at a price of € 25. This service can be booked upon registration.
Anti Homesick Adviser
Dear parents,

Every summer more than 3,500 kids spend their summer holidays in one of our camps. Many are away from home for the first time for a long time, for many it is their first holiday without their parents. Of course we have cases of homesickness from time to time, especially among the younger participants. This is completely normal! Due to our many years of experience and the special training of our team members, we can solve most homesickness problems and ensure that your child can continue to enjoy his or her holiday with fun and joy.
But you can also become active before and during your child's camp holiday. On our YouTube channel we have now put together a series of anti-home sickness tips that can help not only your child, but also you. Simply play the playlist and watch the individual spots. We are always looking forward to your feedback!

Camp Counselors - Our Teamers

Who are the camp counselors?
Every year our team is made up of an international mix. The non-profit association Camp Europe e.V. with headquarters in Hamburg and a branch office in Canada takes care of the acquisition of national and international applicants. Since we have about 50% German-speaking children, there are also German carers in every location. But many also come from other countries, such as England, Spain, Australia, Canada or Australia, to name just a few.
How are the teamers trained?
All supervisors go through an extensive application process. For a successful application not only an interesting curriculum vitae and a minimum age of 19 years are sufficient! We conduct a personal interview with each individual in which our employees get a first impression of the applicant.
Before the camp season, everyone, both the first supervisors (teamers) as well as many recomers, complete a one-week training in which they are prepared for their assignment by trained coaches. They must have a first aid certificate, which may not be older than two years, as well as an internationally flawless police clearance certificate. We know how important the teamers are for a great camp and therefore select them very conscientiously.

Camp Rules

Drugs, Alcohol & Camp?
From our point of view an absolutely unacceptable and indiscutable combination! Due to our cooperation with the association "Keine Macht den Drogen" (No power to drugs) and our common opinion that all kinds of drugs do not belong in the hands of children & teenagers, any possession or consumption of drugs is forbidden for teenagers and children in the camp and also outside the camp.
Violations can lead to exclusion or even to criminal charges. The term "drugs" also includes cigarettes and alcohol! Through our varied offer we offer a much better alternative! We would like to make it clear from the outset that we are also against any form of discrimination or "making down". This is - just like violence - immediately prevented by us, in order to offer each young person a relaxed and joyful time in the camp.
Should I call my kid or write an old-fashioned letter?

We ask all parents to write to their child at least once. This is especially useful at the beginning, because it is a painful experience for every child and every teenager when most of the participants receive a letter, but the person concerned does not.
We will also ask you in advance if and how you would like to get in touch with your child. You can choose from the following options (please note that there is NO "camp phone" available for incoming or outgoing calls):

  1. My child has a mobile phone with them. Since I want to support them in becoming independent, they should decide for themselves if and on which days they want to call me/us.
  2. My child has a mobile phone with him and I expect him to call me every lunchtime after lunch, even if he misses part of the program.

Please keep in mind: no news is good news (the caregivers will contact you if it is necessary due to homesickness or illness). Be sure to stick to the choices you make!

Our recommendation is the following:
We recommend not to call your child (even if he or she has a mobile phone with him or her) and not to tell him or her to call you. Telephoning can in our experience promote homesickness very strongly and your child will be solved thereby if necessary completely from the camp life! At noon after lunch, if absolutely necessary, your child can pick up his or her mobile phone from the supervisors until the next program start and make phone calls. Instead, you are welcome to bring a pre-franked and addressed envelope with you. We will then make sure that your child has enough time to write letters. Since letters and postcards often arrive late at the camps, we also offer the e-mail service. You can send your child max. ONE email per day directly to the camp, which we then print out and give to your child. There is no way for them to reply, but your child will be happy to receive a small message from home. You can find the postal and email address in the info package of the booked camp.

Are there any prohibited items?
Yes, there are. Not allowed are pocket knives with lockable blades, all weapons, lighters and matches (danger of fire in the forest!). Drugs of any kind, including alcohol and cigarettes, are also included.

Safety

Electronic equipment and valuables
We recommend that you do not take an MP3 player, e-book, tablet, etc. or any valuables with you. On the one hand we do not assume any liability and on the other hand there are no possibilities to charge the devices. We are of the opinion that the camp time is a special experience for the participants if they do not have the headphones in their ears all the time or are busy with their mobile phones. Instead they have the chance to deal with other topics and they find time to dedicate themselves to the new people in the camp.
How do you provide safety for the kids?
Before our camp counselors start working with us, we check their police clearance certificates. You must be at least 19 years old to work for us as a teamer. They must also have a "First Aid Certificate", which must not be older than two years. In the camps we try to make sure that only adults from our camp or familiar faces are on the campground and that all our carers look after strangers.
We have many different camp sites. Some of them are fenced in, others are not. There are no armed guards or the like in our camps, as we believe that these conditions create a very insecure feeling. We do not have a high security zone in Germany, Northern Ireland or England, but we keep our eyes open and do everything we can to ensure that all participants have a great time.
Insurance in case of illness?
If your child should fall ill during the camp and medical help is required, he or she will of course be taken to the doctor by our carers and cared for there as well. It is therefore necessary for each participant to take their insurance card with them to the camp. We offer all participants the possibility of taking out liability, casualty & health insurance with us. This covers all costs in case of illness and prevents international children in particular from having to "advance" their own cash. You can find more detailed information on insurance here.

Accomodation & Catering

How's the food at the camps?

Full board for the entire duration of the camp is of course already included in the camp price. In addition, water and fruit are available for the participants around the clock. For us it is a matter of course to provide one variant for vegetarians and one pork-free with each meal. In case of special allergies or intolerances of your children let us know in advance and we will try to find a solution.

How is my child accommodated in the camp?
In the Creative, Sports & Adventure Camp in Neuburg the participants are accommodated in tents with 6-7 persons. These are equipped with a floor and a wooden gallery. The participants can make themselves comfortable with sleeping bag and sleeping mat. In Walsrode the Juniors (7-12) and the Seniors (12-16) can choose between tent and hut. The wooden cabins are equipped with bunk beds and can accommodate 4-8 children. At the other locations, participants will be accommodated in shared rooms in youth hostels, sports centres or boarding schools of private schools. You will find detailed information about the accommodation on the individual camp pages.

Transfers & Shuttles

Which transfers are offered?
The respective transfer possibilities depend on the period and venue of the camp. Check directly on the respective camp page under "Arrival & Departure Services".
Where can I find the exact arrival and departure times?
Information about the different arrival and departure times can be found on the respective camp page under "Arrival & Departure Services".
How do the transfer costs come about?
When booking a train or air trip, the indicated price includes the arrival and departure as well as the accompaniment by a supervisor. Rail&Camp tickets (please note: this is also a train transfer!) do not include assistance, i.e. participants travel alone by train with this ticket, the shuttle from the station to the camp is already included here.
Where can I find the address/driving directions from the camp?
You will receive the exact address and directions of the camp with the first payment confirmation with the info package. For security reasons we have no directions or address directly on our homepage.
How does the luggage service work?

In cooperation with Deutsche Bahn we are now offering a luggage service. This applies to the accompanied train journeys, the Rail & Camp tickets as well as the shuttles from the stations Hannover, Ingolstadt, Neuburg and Regen.

Two weeks before the start of the camp you will receive a voucher code from us which you can use to order the pick-up yourself online. You have to plan two working days for the shipment (e.g. pick-up Thursday >> arrival Saturday, pick-up Friday >> arrival Monday). If you decide to pick up your luggage on Thursday, we can store it for you until your arrival on Sunday. If you prefer to pick up your luggage on Friday, please note that it will arrive on Monday.

We generally recommend that you pack a set of changeable clothes in the hand luggage. The piece of luggage must have an address tag which you can get from us to print out with the voucher code or can find on our homepage.

Financial Questions

When do I have to pay the price for the booked camp?
The deposit must be paid within 7 days of receipt of the booking confirmation. The remaining payment for the booked camp is due 4 weeks before the start of the camp at the latest. Further information can be found in our Terms & Conditions.
What do I need for a foreign bank transfer?
Basically, it is very easy to make a credit card payment from abroad. For a transfer from abroad you need the IBAN number and the BIC/Swift code in addition to the usual information. You can find the bank details on the invoice.

Other Questions

Where can I find the info package?
The info package will be sent to you by email with the first payment confirmation. It is in PDF format, so that you can print it out if necessary.
Contact us
  • Address

    Stresemannstraße 52
    22769 Hamburg
    Germany

  • Phone

    +49 (0) 40 4100 949 00

  • EMail

    This email address is being protected from spambots. You need JavaScript enabled to view it.