Last travel informa­tions - Hachen

You can drop off/pick up your child at the following times:

• Arrival: SUNDAY 3 p.m. to 5:30 p.m.

• Departure: SATURDAY 10 a.m. to 12 noon

If the times listed above are not convenient for you, please contact us. We will do our best to find a suitable alternative.

1. Our team will welcome you at the entrance to our premises. There you will receive a large envelope. Please put your child's health insurance card/confirmation, copies of flight/train tickets (if available), pocket money, medication + dosage instructions, and all electrical devices and valuables (mobile phone, iPod, etc.) in this envelope.
2. All parents must leave the premises by 6 p.m., as this is when the adventure officially begins for our campers😊

Our shuttle services to and from the camp are always accompanied by our teamers. They are easy to recognise by their red lanyards with their names, brown CAMP ADVENTURE shirts or CAMP ADVENTURE signs. Depending on traffic, we use buses, taxis or trains.

Track shuttle to/from the platform

If you have booked a shuttle, we will pick up your child directly at the platform and bring them to the carriage door on the return journey.

To ensure that everything runs smoothly, we will ask you for the exact train connections approximately 6 weeks before departure – via a questionnaire that you will receive with the final payment email.

Arrival Train arrival time: 3–5 p.m.

Departure Train departure time: 9–11 a.m.

Please note! Food and drinks on the shuttle: On arrival, give your child pocket money or snacks/drinks as needed. On departure, we leave after breakfast; for longer trips, we provide lunch bags. If your child travels far, make sure they have money for extra food.

In urgent emergencies – such as flight delays or medical incidents – or on the day of arrival and departure, you can reach us 24 hours a day. The emergency number is only active during the camp season and should only be used for genuine emergencies.
Our office is open on weekdays between 9 a.m. and 5 p.m. Please leave us a message outside these hours.
Office: +49 40 8080 576 00
Emergency number: +49 40 8080 576 11

Telephone calls at camp:
Our camps do not have landlines. To ensure that your child can be reached, they should have a mobile phone with a suitable tariff and roaming enabled. Wi-Fi is not available at most locations in Germany.
Use of devices at camp:
All devices will be collected on the day of arrival. This allows your child to fully immerse themselves in the camp. In case of illness, we will of course contact you immediately. No message means everything is fine!
During siesta time, all children are allowed to use their devices – after that, they will be collected again. During excursions, there will be longer periods of use.
For urgent matters, please use our 24-hour emergency number.

Since phone calls home can cause homesickness, we generally recommend sending an email instead. That's why we offer an email service that allows you to send your child an email once a day. We usually print these out in the morning and then forward them to your child. Please refrain from sending attachments such as pictures, videos, comics or similar. We cannot print these out or show them to the children. This is a ‘one-way service’. Your child cannot reply to you, but they will certainly be happy to receive a little message from home.

If you miss your child and would like to be called during siesta time, simply send an email to the camp. The camp location's email address is also the best way to contact our team on site directly if you have any organisational questions, for example.

Email addresses of the camps:

Amrum: This email address is being protected from spambots. You need JavaScript enabled to view it.
Bath University: This email address is being protected from spambots. You need JavaScript enabled to view it.
Barcelona: This email address is being protected from spambots. You need JavaScript enabled to view it.
Bavarian Forest: This email address is being protected from spambots. You need JavaScript enabled to view it.
ESA Camp Sweden: This email address is being protected from spambots. You need JavaScript enabled to view it.
Lauenburg Lake District: This email address is being protected from spambots. You need JavaScript enabled to view it.
Lüneburg Heath: This email address is being protected from spambots. You need JavaScript enabled to view it.
Rossall School: This email address is being protected from spambots. You need JavaScript enabled to view it.
Sauerland: This email address is being protected from spambots. You need JavaScript enabled to view it.

Emails:
Please note that it takes about 24 hours for us to print, sort, and deliver emails. If you send your message in the morning, it will usually be handed out the next day. Emails are always distributed during Siesta time.

Letters and Postcards:
Keep in mind that letters and postcards can take several days to arrive.
Important: Make sure to include your child’s full name and the camp date in the address line so we can correctly assign the mail.
Please send letters early – ideally one week before the camp starts. Unfortunately, we cannot process packages or returns.
You’ll find the camp addresses listed above under the section “Address.”

If your child is travelling with us to a country other than their home country, we strongly recommend that you take out travel insurance to cover medical repatriation in the event of an accident or serious illness. If your child does not yet have travel insurance, you can book our travel insurance package, which includes international health insurance, liability insurance, accident insurance and assistance insurance. Please note that non-EU insurance policies are usually not accepted by hospitals and doctors, who will require payment in cash. Therefore, please always take out EU health insurance.

We would like to point out that participants without adequate international insurance cover must be prepared to pay any medical or hospital bills themselves. Camp Adventure will not cover these costs. For this purpose, a security deposit of approximately £500 in cash or a credit card with sufficient cover should be brought along.

Detailed information about our travel insurance package can be found here.

We collect all medication at check-in and give it to your child as needed/instructed. All medication should be placed in a sealed bag labelled with your child's name. We also ask you to include a brief description of the treatment required and dosage instructions. Important medications such as asthma inhalers should be brought in sufficient quantities, as they may not contain exactly the same substances abroad and a prior visit to the doctor may be necessary for new prescriptions.
We also ask for all details about your child's medical and social needs in a questionnaire. We will send this to you in the ‘Final Travel Information’ email.

First, the good news: Homesickness is completely normal and part of growing up! Our Teamers are very familiar with this issue and will take good care of your child.

If your child is travelling without you for the first time, we recommend our ‘Anti-Homesickness’ guide, which contains some very effective tips!

You can find it as videos on YouTube or as a pdf!

For legal reasons, out of conviction and in cooperation with the organisation Keine Macht den Drogen (No Power to Drugs), all camp participants are strictly prohibited from possessing or consuming drugs of any kind, including cigarettes, vapes and alcoholic beverages. Violation of this rule will result in exclusion from the camp. In this case, the legal guardians will bear the costs incurred.
We are convinced that our varied activities and the great camp atmosphere offer much better alternatives anyway!
We also attach great importance to respectful interaction. Discrimination, bullying or violence have no place here. Our goal is to ensure that all campers, regardless of age or origin, have a happy, relaxed and safe time.

We are proud to have such a diverse and international team at our camps! Our counsellors bring valuable experience from their travels and previous camps, contributing significantly to the unique Camp Adventure experience.
Together with our participants from many different countries, they create a cosmopolitan community where different cultures can be discovered and friendships with children and young people from all over the world can be formed.
The camp languages are English and German – depending on the location, the local language of the respective camp may also be used.

We know how valuable it is to capture unforgettable memories! That's why we take as many photos as possible during the camps. However, our focus is on providing the children with an eventful time filled with exciting activities. Please understand that we cannot guarantee that every child will be captured in a photo.

Your child is welcome to bring a digital camera. It does not need to be handed in at check-in, but this is at your own risk.

As the internet connection on site is not always ideal, we are unable to share all photos on social media or our website during the camp. From autumn onwards, you will find all the photos on our website, where you can relive the best moments.

Click here to view the photos: www.campadventure.de/de/fotos